FAQ

What types of products do you offer?

We specialize in innovative activewear, sculpting shapewear, and everyday essentials designed to boost your confidence. Our collection includes Bodysuits, Bras, Bralettes, Briefs, Arm Tights™, Booty Boost® activewear, Bridal Shapewear, and much more.

How do I find the right size in Spanx products?

We recommend consulting our detailed size guide available on each product page. Our products are designed to offer a comfortable yet sculpting fit. If you’re between sizes, we typically suggest sizing down for our shapewear for optimal compression.

What is special about Booty Boost® activewear?

Our Booty Boost® activewear is engineered with innovative design and fabric technology to enhance your natural curves, providing lift and support while maintaining comfort and flexibility during workouts or everyday wear.

Where do you ship?

We proudly offer worldwide shipping! However, please note that deliveries to some parts of Asia and remote areas may require additional arrangements. If you have concerns about your location, please contact us at [email protected] before ordering.

What are my shipping options?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx. Delivery in 10-15 business days after processing (1-2 business days).
– Free Shipping: Free on orders over $50 via EMS. Delivery in 15-25 business days after processing.

How long will it take to receive my order?

Please allow 1-2 business days for us to process your order. After shipment, delivery times vary by method: 10-15 days for Standard Shipping and 15-25 days for Free Shipping. Pro Tip: Choose Standard Shipping for special events like weddings!

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress in real-time on the carrier’s website (DHL, FedEx, or EMS).

What is your return policy?

We want you to love every item! If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a full refund or exchange.

How do I start a return?

Please contact our support team at [email protected] to initiate a return. Include your order number and the reason for the return. We’ll guide you through the simple process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Absolutely. We use advanced encryption technology to ensure that your personal and payment information is kept safe and secure throughout the transaction process.

How can I contact customer service?

Our friendly support team is always happy to help! You can reach us via email at [email protected]. We typically respond within 24-48 business hours.

What are your business hours?

Our team is based in San Francisco, US, and operates during standard business hours, Monday through Friday. We strive to respond to all inquiries as quickly as possible.