Returns & Exchanges

At Spanx Sales Store, we stand behind our quality activewear and shapewear products. We want you to be completely satisfied with your purchase. If you’re not happy with your items, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You have 15 days from the date you receive your items to initiate a return or exchange.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must meet the following conditions:

• Items must be unworn, unwashed, and in original condition
• Original packaging and tags must be intact and attached
• Proof of purchase (order number) is required
• Items must not be damaged or altered in any way

Non-Returnable Items

For hygiene and safety reasons, the following products are considered final sale and cannot be returned or exchanged:

• Arm Tights™
• Bralettes + Wireless bras
• Bodysuits
• Briefs and Boyshorts + Hipsters
• Any intimate apparel or shapewear without original hygiene seals

Note: This policy aligns with industry standards for intimate apparel and ensures the health and safety of all our customers.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and reason for return/exchange.
2. Wait for authorization – We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package your items securely in the original packaging if possible, including all tags and documentation.
4. Ship your return to the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
5. Wait for processing – Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days.

Return Shipping Address

After receiving your RMA number, please ship your return to:

Refund Information

Once we receive and inspect your returned items:

• Refunds will be processed to the original payment method within 5-7 business days
• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility
• You will receive an email confirmation once your refund has been processed

Refund Timelines:

Exchange Process

If you would like to exchange an item for a different size or color:

1. Follow the same return process outlined above
2. Clearly indicate in your email that you would like an exchange and specify the preferred size/color
3. We will ship your new item once we receive and process your return
4. If the exchange item has a different price, we will process a partial refund or charge the difference

Note: Exchanges are subject to availability. If your requested exchange item is out of stock, we will issue a refund to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage/defect. We will cover return shipping costs for damaged or defective items and expedite your replacement or refund.

Return Request Template

Use the following template to request a return or exchange:

International Returns

We accept returns from all served regions (global, excluding some Asian and remote regions). International customers are responsible for:

• All return shipping costs
• Any customs duties or taxes incurred during the return process
• Ensuring proper documentation for international returns

Refunds for international returns will be issued in US dollars. Your financial institution may charge currency conversion fees.

Questions?

If you have any questions about our returns and exchanges policy, please contact our customer service team at [email protected]. We’re here to help Monday through Friday, 9AM-5PM PST.

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